Return Policy
📦 RETURN POLICY
At Banmary Ltd, we want you to be completely satisfied with your purchase.
If you are not happy with your order, you can request a return within 14 days from the date you received your items.
🔄 Eligibility for Returns
To qualify for a return, the item must be:
unused and in the same condition as received
complete, with all accessories, manuals, and tags
returned in its original packaging (where applicable)
❌ Items that cannot be returned:
Personal care or intimate products
Customized or personalized items
Items marked as final sale or clearance
Digital or downloadable products
These restrictions follow standard UK consumer regulations.
📦 How to Start a Return
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Contact us at support@banmarystore.com with:
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your order number
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the item(s) you wish to return
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the reason for the return
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Our support team will provide:
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confirmation of your return request
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instructions on how to send the item back
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a return label when applicable
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Once your return is received and inspected, we will notify you by email regarding the result and next steps.
🔙 Return Shipping Costs
We aim to make the return process as convenient as possible.
Depending on the reason for the return, we may provide a prepaid return label or reimburse reasonable postage costs.
For unwanted or non-defective items, customers may be responsible for return shipping.
♻️ Exchanges
If your item is defective, damaged, or incorrect, we will replace it at no additional cost.
Please contact us at support@banmarystore.com with photos of the issue.
⏳ Return Processing Time
After receiving your returned item, please allow up to 10 business days for inspection and processing.
Approved returns will proceed according to our Refund Policy, using the original payment method.
📞 Contact Us
For any questions about returns, please contact us:
📧 support@banmarystore.com
📞 +44 7549 685909
🌐 https://www.banmarystore.com
Banmary Ltd
📍 12 Marsworth Close, Hayes, Middlesex, UB4 9SZ, United Kingdom
Company registration number: 14458776