FAQ's
FAQ’s – Frequently Asked Questions
🕐 1. How long does shipping take?
All our products are shipped directly from our trusted suppliers overseas.
Estimated delivery time is 7–15 business days, depending on your location and the product ordered.
Once your order has been shipped, you’ll receive a tracking number via email so you can monitor its progress.
🚚 2. Do you offer free shipping?
Yes! ✅ Shipping is completely free on all orders, no matter the order value or destination.
💳 3. What payment methods do you accept?
We offer several secure payment options:
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Credit/Debit Card (Visa, Mastercard, American Express)
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PayPal
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Shop Pay
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Google Pay (GPay)
All payments are encrypted and 100% secure.
🔄 4. Can I return a product?
Absolutely. If you’re not satisfied with your order, you can request a return within 14 days of receiving your product.
We offer free returns for all eligible orders.
💬 5. How do I request a return?
Simply send us an email at support@banmarystore.com with your order number and reason for return.
Our customer service team will guide you through the process quickly and easily.
❓ 6. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking link.
You can also check your order status anytime on our Track Your Order page.
🧾 7. What if my product arrives damaged or incorrect?
We’re truly sorry for the inconvenience. If your item arrives damaged or not as described, please contact us immediately at support@banmarystore.com, or at +447549685909
We’ll replace the item or issue a full refund — whichever you prefer.
🇨🇳 8. Where are the products shipped from?
Our items are shipped directly from our verified international suppliers based mainly in China.
We work only with reliable partners to ensure product quality and safe delivery.
💰 9. Will I have to pay customs or import fees?
All taxes and standard import duties are already included in our prices, so you won’t have to worry about hidden costs.
However, in rare cases, local customs authorities may apply an additional fee depending on your country’s regulations.
If this happens, please contact us immediately at support@banmarystore.com,or at +447549685909 and we’ll work with you to resolve the issue as quickly as possible.
🧾 10. Can I cancel my order?
Orders can be cancelled within 24 hours after being placed.
Once your order has been processed or shipped, we’re unable to cancel it — but you can still request a free return once it arrives.
👕 11. How do I choose the right size?
Each product page includes a Size Guide with detailed measurements in cm/inch.
We recommend checking it carefully before placing your order to make sure you get the perfect fit.
🧍♀️ 12. Are your products original and reliable?
Yes. We collaborate with trusted suppliers who provide high-quality, trendy, and affordable items.
Each product is checked for quality before shipping.
🔒 13. Is my personal information safe?
Definitely. Banmary Ltd uses SSL encryption and secure payment gateways.
Your personal data and payment information are fully protected.
📞 14. How can I contact you?
You can reach our friendly support team via:
📧 support@banmarystore.com
📞 +44 7549 685909
Our customer service hours are:
🕓 Monday – Friday: 8:00 AM – 5:00 PM (UK time)
🕓 Saturday: 8:00 AM – 2:00 PM (UK time)
We’re always happy to help and aim to respond as quickly as possible!